Support

Customer Support

Last updated: 1 January 2026

Typical response within 1 business day

Email Support

For general enquiries, billing questions, and account support.

[email protected]

Book a Call

Schedule a 30-minute session with a specialist from our team.

Book Now →

Company Website

Learn more about Altascio Technologies and our broader services.

altascio.ai →

1. Scope of Support

Our support team assists with all aspects of the zenscio.ai platform, including:

Accessing or navigating the Decision Studio
Understanding your AI use case matches, cost estimates, or ROI outputs
Technical issues or errors encountered while using the platform
Account and subscription management
Questions about Insights and Advisory engagement deliverables
Billing enquiries, invoices, and payment receipts

2. Support Hours

Our support team operates Monday to Friday, 09:00 – 18:00 GST (UTC+4). We aim to respond to all enquiries within one business day. Enquiries received outside business hours will be addressed on the next working day.

For urgent issues related to active Advisory engagements, your dedicated specialist contact will provide direct availability details at the start of the engagement.

3. How to Raise a Support Request

To help us assist you efficiently, please include the following in your message:

Your registered email address
A clear description of the issue or question
The plan you are on (Foundation, Insights, or Advisory)
Any relevant screenshots or error messages
Steps you took before the issue occurred (if applicable)

Send your request to [email protected] or use the Have a question form on the homepage.

4. Decision Studio Technical Issues

The Decision Studio is a web-based application that works best in modern browsers (Chrome, Edge, Safari, Firefox — latest versions). If you encounter issues:

Try refreshing the page or clearing your browser cache
Ensure you are using a supported, up-to-date browser
Disable browser extensions that may interfere with scripts
Check that your internet connection is stable

If problems persist after the above steps, contact us with details of the issue and we will investigate.

5. Account and Access Support

If you have not received your OTP verification code, please:

Check your spam or junk folder
Ensure you used your business email address (personal email addresses such as Gmail and Outlook are not accepted)
Use the Resend code option on the verification screen
If you continue to have issues, contact us at [email protected]

6. Insights and Advisory Engagement Support

For clients on the Insights or Advisory plan, your specialist will be introduced to you within two business days of payment confirmation. All session scheduling, delivery queries, and deliverable reviews should be directed to your specialist or to [email protected].

Disputes regarding deliverable quality or scope should be raised within 7 days of delivery. Please refer to our Cancellation & Refund Policy for more details on how we handle such cases.

7. Feedback and Suggestions

We welcome feedback on the platform. If you have suggestions for new features, improvements to the Decision Studio, or ideas for additional content, please send them to [email protected] with the subject line "Feedback".

8. Frequently Asked Questions

My OTP code isn't arriving — what should I do?

First, check your spam or junk folder. Codes expire after 10 minutes — use the Resend code button on the verification screen to generate a new one. Make sure you are using a business email address; personal domains (Gmail, Outlook, Yahoo, etc.) are not accepted by the platform.

I downloaded my business case but the file won't open — help?

The business case is downloaded as a plain text (.txt) file. You can open it with any text editor (Notepad, TextEdit, VS Code) or copy the content into a Word document. If the download did not complete, try again in Chrome or Edge.

Can I save my Decision Studio session and return to it later?

At present, the Decision Studio does not save sessions server-side. Your session is active while the browser tab remains open. We recommend downloading your business case before closing the tab. Persistent session saving is on our product roadmap.

How do I upgrade from Foundation to Insights or Advisory?

Use the Have a question form or email [email protected] to initiate an upgrade. Our team will provide payment details and arrange for your specialist to be introduced. Your existing Foundation outputs can be shared with the specialist as a starting point.

I have a billing question or need an invoice — who do I contact?

All billing enquiries should be sent to [email protected]. Please include your registered email address and the engagement reference number (if available). Invoices are issued within one business day of payment confirmation.

9. Contact Us

For all support requests: