Legal

Cancellation & Refund Policy

Last updated: 1 January 2026 · Altascio Technologies

This policy governs all payments made through zenscio.ai for Insights and Advisory plans. It is designed to be fair to customers while reflecting the nature of our services, which involve the allocation of specialist time and resources. Please read this policy carefully before making a purchase.

Foundation Plan: The Foundation (Free) plan involves no payment and therefore is not subject to this policy. No charges are incurred at any point for Foundation access.

1. Service Plans and Payment Terms

zenscio.ai offers the following paid plans:

Plan	Price	Nature of Service	Payment Timing
Insights	$399 per engagement	AI-assisted with 5 hrs specialist time	Full payment upfront before engagement begins
Advisory	$999 per engagement	Fully guided with 15 hrs specialist sessions	Full payment upfront before engagement begins

All prices are listed in United States Dollars (USD). Applicable taxes, if any, will be communicated at the point of purchase. Payment is processed via our designated payment gateway partner and is subject to their terms and conditions.

2. Accepted Payment Methods

We accept the following payment methods:

Major credit cards: Visa, Mastercard, American Express
Debit cards where supported by the payment gateway
Bank transfer (for Advisory engagements, upon request)
Other methods as made available by our payment gateway from time to time

All card transactions are processed securely. We do not store card details on our servers. Payment processing is handled by a PCI DSS-compliant payment service provider.

3. Cancellation Policy

3a. Cancellation Before Engagement Starts

If you cancel a Insights or Advisory engagement before your specialist has been introduced and before any work has commenced:

Cancellations made within 48 hours of payment: a full refund will be issued, minus any non-refundable payment processing fees charged by the payment gateway (typically 2–3% of the transaction).
Cancellations made after 48 hours but before the specialist introduction: a refund of 80% of the engagement fee will be issued to cover administrative costs.

Note: "Engagement start" is defined as the point at which a specialist has been formally introduced to the client by email and the first session has been scheduled or commenced.

3b. Cancellation After Engagement Starts

Once an engagement has started (specialist introduced, sessions begun, or deliverables partially delivered):

You may cancel at any time by notifying us at [email protected].
A prorated refund will be calculated based on the proportion of contracted hours not yet delivered at the time of cancellation.
A minimum of 1 hour of specialist time will be charged regardless of when the cancellation occurs after engagement start, to cover onboarding and preparation work.
Any expenses already incurred by the specialist on your behalf (e.g. research, tool access, materials) will be deducted from the refund at cost.

Example: If you cancel an Advisory engagement ($999 / 15 hrs) after 5 hours have been delivered, you would be entitled to a refund for the remaining 10 hours: (10/15) × $999 = $666, less any gateway processing fees.

4. Refund Policy

4a. Eligibility for Refunds

You may be eligible for a full or partial refund in the following circumstances:

Cancellation within the applicable window as described in Section 3
Failure by zenscio.ai to deliver the contracted service within a reasonable timeframe (30 days from engagement start, unless otherwise agreed)
Significant deviation of delivered work from the agreed scope, raised in writing within 7 days of delivery
Technical failure of the platform that prevents you from accessing the Decision Studio, where the failure is attributable to us and persists for more than 5 business days

4b. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

Change of mind after the engagement has commenced and work has been delivered
Dissatisfaction with AI-generated outputs (matches, estimates, ROI models) that are inherently indicative and not guaranteed to be exact
Failure to attend or respond to scheduled specialist sessions without prior notice (no-shows)
Issues caused by third-party tools, integrations, or infrastructure outside our control
Requests made more than 30 days after the engagement completion date

4c. Refund Processing

Approved refunds are processed as follows:

Refunds are returned to the original payment method used at the time of purchase.
Processing time: 5–10 business days from the date of approval, subject to your card issuer or bank processing times.
We will send you a confirmation email once the refund has been initiated on our end.
Payment gateway processing fees (typically 2–3%) are non-refundable and will be deducted from the refund amount.

5. Dispute Resolution

If you are dissatisfied with a deliverable, we encourage you to raise your concerns with us directly before initiating a chargeback or dispute through your payment provider.

To raise a dispute:

Email [email protected] with the subject line "Dispute – [Your Name]"
Include your engagement reference, a description of the issue, and the outcome you are seeking
We will acknowledge your dispute within 2 business days and aim to resolve it within 10 business days

If we are unable to resolve the dispute to your satisfaction, you may escalate to your payment provider or card issuer. We will cooperate fully with any payment provider dispute resolution process.

6. Chargebacks

If a chargeback is initiated through your bank or card provider, we reserve the right to provide the payment provider with all relevant documentation, including evidence of service delivery and communications, to contest the chargeback where we believe it is not justified. Engaging in a chargeback without first attempting to resolve the issue with us directly may result in your access to zenscio.ai being suspended pending resolution.

7. Subscription and Recurring Payments

At present, zenscio.ai does not offer subscription-based pricing. All engagements are one-time, fixed-scope payments. There are no recurring charges and no auto-renewal. Should subscription plans be introduced in the future, this policy will be updated accordingly with at least 30 days' notice to existing users.

8. Consumer Rights

Nothing in this policy limits or excludes any statutory rights you may have as a consumer under applicable law, including (where applicable) the Consumer Rights Act 2015 (UK), Australian Consumer Law, or any other applicable consumer protection legislation in your jurisdiction. If you are uncertain about your rights, we encourage you to seek independent legal advice.

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be effective from the date they are published on this page. We will notify users of material changes by updating the date at the top of this policy. Continued use of our services after a change constitutes acceptance of the updated policy.

10. Contact Us

For all cancellation and refund requests, or for any questions about this policy:

Email: [email protected]
Company: Altascio Technologies
Website: altascio.ai

Please include your name, registered email address, and engagement reference number in all correspondence to help us process your request efficiently.